Help

Placing an order with us is safe, straightforward and simple. Here's how it works:

Ordering...
...is easy and you can do it in four different ways. Online via our secure server is the best method, but we do accept orders over the phone and by post. We accept Visa, Mastercard, Delta, Switch, Solo & American Express. Cheques should be denominated in Pounds Sterling, drawn on a UK bank and made payable to 'Kanection Ltd'. For all the offline numbers and addresses, check our contact details.

Your Safety...
...is guaranteed because Kanection Online uses a secure server to encrypt your credit or debit card information, which keeps all transactions totally safe. We have never had a single reported case of fraudulent card use from any of our customers. Our online ordering process is quick and easy to follow.

Delivery...
...is available for any country in the world (excluding PC systems). If an item is in stock it will normally be despatched within 24 hours and be with you within 1 to 3 days in the UK. If for any reason there's a delay with the expected delivery time, we will contact you and explain the situation.

Returns And Refunds...
...are both easy as part of our total customer service. If for any reason you aren't happy with your purchase, we'll give you a full refund or exchange. Simply return the item in it's original packaging with your receipt to us within 7 days of purchase. If the return is the result of an error on our part, we'll also pay for the return postage costs. Please read the Kanection Online Terms and Conditions.

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